The problem is that the new Windows 10 cut off support for Apple QuickTime (which Pro Tools uses). this issue affected a whole lot of end users. Lo and behold, Eric was more than aware of the problem - and just recently his team at Sweetwater came up with a solution! Apparently. After completing the transaction, they transferred me to their in-house Avid Tech. I tried using different programs to convert older files to DNxHD, which should have fixed things, But even they did not play.ĭuring December 2017, I needed to renew my annual academic Pro Tools subscription, and was speaking with Sweetwater Sound. But Pro Tools kept indicating "video engine failure" and inability to recognize codecs - even though these same exact files used to run flawlessly prior to Windows 10 (Creators upgrade). Codecs were up to date, QuickTime was up to date. Video files that used to run under QuickTime no longer worked. Our resident AVID Tech in our department at CSUN tried everything suggested on the AVID site and even our Pro Tools master instructor & textbook author could not solve it. I had also combed the internet looking for postings related to the issue again, to no avail.
No one knew of any solutions at the time. During the Fall of 2017, I spoke with some of you asking about a fix for video engine failures in Pro Tools running on a PC with the new Windows 10 (Creators release).
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